Orders are typically dispatched within 1–2 business days after payment confirmation (excluding public holidays).

Delivery timeframes vary by location. Metro areas are typically 2–5 business days after dispatch, regional areas 3–7 business days, and remote areas may take longer.

Where tracking is available, tracking details are provided once your parcel has been processed by the carrier. Tracking updates depend on carrier scans and may take time to appear.

Delivery timeframes are estimates and can be impacted by carrier disruptions, weather, and peak demand periods. If your order appears significantly delayed, contact support and we’ll assist.

Contact support as soon as possible with your order number, photos of the packaging/items, and a short description of the issue. We’ll review and assist with a resolution where applicable.